Frequently Asked Questions
Everything you need to know about upgrading your home's essential spaces.
What is the standard shipping time for large fixtures like bathtubs or sinks?
Large items are shipped via specialized freight carriers to ensure safety. Delivery typically takes 7-10 business days, and you will receive a tracking number once the item leaves our warehouse.
Do your faucets and showerheads come with a warranty?
Yes, all our bathroom and kitchen fixtures come with a minimum 5-year manufacturer's warranty covering leaks, finish defects, and mechanical failures under normal residential use.
What is your return policy for installed items?
For safety and hygiene reasons, we cannot accept returns on items that have already been installed or plumbed. We recommend inspecting all fixtures for damage or defects before installation begins.
Are your kitchen faucets compatible with standard US plumbing?
Absolutely. All our fixtures are designed to meet standard US plumbing specifications (NPT 1/2" or 3/8" connections), making them compatible with most residential systems.
How should I clean and maintain the finish on my matte black or brass fixtures?
To preserve the finish, we recommend cleaning with a soft cloth and mild soap. Avoid abrasive cleaners, bleach, or scouring pads, as these can strip the protective coating.
Do you offer professional installation services?
Currently, we specialize in the retail of high-quality fixtures only. We recommend hiring a licensed plumber to ensure your new products are installed according to local building codes.